Refund policy

We have a 7-day return/exchange policy, which means you have 7 days after receiving your item to request a return/exchanged. 

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return/exchange, you can contact us at:
Email: helloidukan@gmail.com or WhatsApp +923029827799

If your return/exchange is accepted, Our representative will guide you about the return process! 

Please Note, in some cases you might have to bear the shipping cost of exchanged item. You can always contact us for any return question at helloidukan@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once we receive the returned product, we will transfer you the money on your selected payment method. Please Note, returning amount will not included the shipping cost, as shipping charges are taken by courier company. Also 4% tax amount will also not be return amount that is taken by the Government on every COD order!